Frequently Asked Questions

On this page you will find the answers to the majority of the questions you may have about buying coins from our website. However if you question is not answered in the list below, please feel free to Contact Us by clicking here or by calling 01438 312661

I wish to speak to someone

If you can’t find what you are looking for please call 01438312661. We are always happy to help and advise.

My login details are not being accepted

You must login using either your email address and password. You can request a password reminder via the link.

You don’t accept my debit/credit card or cheque payment

We accept the following payment methods: Debit cards (no surcharge), Visa and MasterCard (2% surcharge), Bank Transfer, cheque (in GBP), cash. Unfortunately we do not accept the following: Amex, Diners Club, PayPal.
If you wish to pay by another means please email enquiries@kbcoins.com.

My credit card details have been refused

Please ensure your address and postcode match the details on your bank or credit card statement.
If you have any further problems email enquiries@kbcoins.com or call 01438 312661.

I have been debited the wrong amount

If you believe you have been incorrectly debited, call 01438 312661or email enquiries@kbcoins.com and we will investigate and refund where necessary.

I can’t find the item I am searching for

Common reasons may include:

* Your search words may differ from those in our stock list
Tip: try phrasing it differently

* Our data may not correspond to the field searches you have selected.
Tip: Try entering additional search words the information in the search field.

*Your item is not included in currently available information, i.e. we have none in stock at the moment
Tip: Try again in a few days or register with us via our 'Wants List' function to be notified of items that arrive in future.
*You have clicked the View button next to View all items in basket instead of the one next to price range

My purchase hasn’t arrived yet

Check your confirmation email for the date of your order.
Email enquiries@kbcoins.com to ask whether your item has been dispatched.

I was charged a credit card surcharge when I used my debit card

If you feel you have been incorrectly debited, call 01438 312661 or email enquiries@kbcoins.com and we will investigate and refund where necessary.

I’ve been charged postage twice

Postage is charged for each order made on our website. If you wish to order multiple items, please do so in one transaction to avoid being charged postage for multiple items.

I’m worried about security of online payments

Our payment system is highly secure and run by Streamline payment processing. Your details entered on screen are deleted immediately after use and not shown to staff or any third party.
If you are concerned about security please call 01438 312661 and we can take your payment manually.

Is the item I want to buy still available?

All items on our website are available subject to prior purchase. We endeavour to remove any sold items immediately but this may not always viable. Notices will be displayed if there is a risk of this occurrence.
If you purchase an item which is subsequently found to have been sold, you will be given a full and immediate refund and be contacted by us. If in any doubt please email enquiries@kbcoins.com

I want to cancel my order

Please email enquiries@kbcoin.com

See Terms and Conditions - Cancellation & Refund Policy

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